Returns & Exchanges | Pink Ballet Shoes

RETURNS & EXCHANGES

At Pink Ballet Shoes, we don’t accept returns or exchanges due to the personalized nature of our products. However, we are fully committed to your satisfaction. If there are any issues with the quality of your order, we’ll make it right with a prompt refund or replacement. Our policies are designed to be transparent and caring, so you can shop with confidence, knowing that our products embody the beauty we celebrate in every collection.

21 Days for Refunds & Replacements

To ensure we can resolve any shipping or quality concerns swiftly, please notify us within 21 days of receiving your order. In the rare event of damage or a quality issue, we kindly ask you to provide clear photos of the affected items. These images are essential for us to process a refund or arrange a replacement. Contact our support team at [email protected] with the details, and we’ll promptly address your concerns with care and attention.

Informed Choices

We strive to provide detailed descriptions, high-quality photos, and size charts to help you make confident choices. We encourage you to take your time and thoughtfully select items from our boutique, ensuring each piece feels truly special and aligned with your style.

Quality Assurance

While we are unable to offer returns or exchanges, we are dedicated to resolving any quality concerns. If your order arrives damaged, please contact us within 21 days, and we will be happy to assist you. Your satisfaction is our priority. Simply fill out the contact form below with your details, and we’ll take care of the rest.

Lost or Damaged Goods

In the rare event your order is lost or damaged during transit, we’re here to assist you. Please contact our customer service team within 21 days by filling out the contact form below, and we’ll promptly arrange a full refund or replacement.

Refunds

Once your refund has been approved, it will be issued to the original form of payment. Please allow at least seven (7) days for us to process the refund after approval. Depending on your credit card company or bank policies, refunds may take 1-2 billing cycles to appear on your statement.

You’ll receive an email notification once your refund has been processed.

Thank you for your patience! If you have any questions or concerns about your refund, please reach out to our support team at [email protected]. We’re here to help.

Address Accuracy

To ensure seamless delivery, please provide a complete and accurate delivery address, including the recipient’s full name, at checkout. Pink Ballet Shoes cannot be held responsible for misdelivery caused by incomplete or incorrect information provided during the ordering process.

If your order is delivered to the wrong address or recipient due to such errors, you will be responsible for any resulting delays, additional shipping costs, or replacement fees.

If you notice an address error before your order is shipped, contact us immediately at [email protected]. We will do our best to correct it before dispatch.