TERMS & CONDITIONS

Last Updated: October 26, 2024

Welcome to Pink Ballet Shoes and our website, www.pinkballetshoes.com (“the Site”). These Terms and Conditions (“Terms”) apply when you, as a consumer, place an order through or use the Site and associated pages. By accessing or using our Site, you agree to these Terms. Please read them carefully before proceeding with your order or further use of the Site.

1. Use of the Website

  • You must be at least 18 years old or have parental consent to use the Site.
  • We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

2. Processing of Personal Information

We process some of your personal data when you shop on the Site to fulfill your order and improve your experience. For more details, please refer to our Privacy Policy and Cookie Policy.

3. Placing an Order

  • Before placing an order, please review these Terms.
  • You will have the opportunity to review your selected products, personal details, and the total order price before finalizing your purchase.
  • Items in your cart are not reserved and may be purchased by other customers until your order is confirmed.
  • Eligibility: By placing an order, you confirm you are over 18. We reserve the right to deny or modify orders if false information is provided.

4. Order Confirmation and Acceptance

  • After submitting your order, you will receive an order confirmation email. This email acknowledges that we have received your order, but it is not an acceptance.
  • Acceptance and Shipping Confirmation: Once your order is processed, you will receive a shipping confirmation email. This email represents our acceptance of your order.
  • We reserve the right to refuse orders for various reasons, such as out-of-stock items, payment authorization issues, pricing errors, or suspicion of fraud.

5. Prices and Fees

  • Currency: Prices are shown in USD.
  • International Orders: Some products may ship from Germany to the United States. Orders shipped outside the EU may be subject to local VAT, import duties, and taxes, which are the customer’s responsibility. Additional charges will be determined by local customs authorities. The shipping origin for each item will be specified in the product details.
  • Price Changes: If a price changes before we accept your order, we will notify you and provide the option to proceed with the new price or cancel your order.

6. Payment

  • We accept various payment methods, including credit cards, debit cards, Apple Pay, and PayPal. Payment processing is secure, and we do not store your payment details.
  • Gift Cards: Pink Ballet Shoes offers e-gift cards for purchases on the Site. E-gift cards are valid for one year from issuance and cannot be refunded or exchanged for cash.

7. Shipping and Delivery

  • Locations: We ship to the United States and Canada, with delivery times varying by location and shipping method. Some products may ship from Germany, while others ship from within the United States.
  • Delivery Costs: Shipping fees are calculated at checkout and are not included in product prices.
  • Delayed Delivery: If your order is not delivered within 30 days, you may have the right to cancel. Contact our support team at support@pinkballetshoes.com.

8. Returns and Refunds

  • No Returns: Due to the personalized nature of our products, we do not accept returns or exchanges. However, if you experience issues with the quality of your order, we will work to make it right.
  • 21-Day Window: Notify us within 21 days of receiving your order if there are any shipping or quality concerns.
  • Clear Photos Required: In case of damage or quality issues, provide clear photos of the affected items to help us process refunds or replacements swiftly.
  • Exclusions: Customized or personalized products cannot be returned.
  • Refund Processing: Refunds will be processed within 7 days of approval.

9. Intellectual Property

  • All content on the Site, including text, images, graphics, and logos, is owned by or licensed to Pink Ballet Shoes and is protected by intellectual property laws.
  • Restrictions: You may not reproduce or use our content for commercial purposes without written consent.

10. Limitation of Liability

To the fullest extent permitted by law, Pink Ballet Shoes is not liable for indirect or consequential damages. Our liability is limited to the total amount of your order.

11. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our control, such as natural disasters, strikes, or technical issues.

12. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of Germany, specifically those applicable in Rhineland-Palatinate, without regard to conflict of law principles.
  • In case of disputes, you may use the EU’s online dispute resolution platform at http://ec.europa.eu/odr.

13. Changes to the Terms

Pink Ballet Shoes reserves the right to update these Terms at any time. Changes will be posted on the Site and will apply immediately.

14. Contact Information

For questions or concerns, please contact us at:

Pink Ballet Shoes
Alte Strasse 2
66885 Altenglan
Deutschland
Germany
Website: https://www.pinkballetshoes.com
Email: pinkballetshoesco@gmail.com
Phone number: +4915120012921